Can I cancel my order?
We’re unable to cancel your order if the order has been processed or shipped, but if you contact us shortly after placing an order, we may be able to cancel and provide a full refund.
Can I return my order for a refund?
We only offer refunds for items that arrive damaged or have manufacturer defects. Damaged or defective items must be reported within two days of receipt, by emailing firstname.lastname@example.org with your order number and photo(s) of damaged or defective item(s) and the shipping package(s). If not reported, we will not be able to issue you a credit. If you believe you have received an incorrect item, please contact us at email@example.com within two days of receiving your package.
Can I exchange an item?
If the incorrect size was chosen, unfortunately, we are unable to exchange the item, but we can help provide a low-cost alternative to make things right. All of our products have different measurements, so it’s important to compare the measurements in each product’s description to an article of clothing you own, to ensure a proper fit. If measurements are unavailable for a product, please contact us at firstname.lastname@example.org and we will provide you with them.